Technology Has Placed Women's Financial Inclusion within Reach: A G20 Opportunity

A woman at her tailoring shop in the Attavar locality of Mangalore, India.
Led by India, the G20 currently has an opportunity to champion gender equality and create a future where no woman is left behind. Photo credit: ADB

This article is published in collaboration with the Better than Cash Alliance.

In a rapidly evolving digital landscape, with technology reshaping industries and societies, digital public infrastructure has emerged as a catalyst for financial inclusion. Recognizing its potential to foster gender equality, India's G20 presidency has prioritized it as a drive to boost women's economic participation through digital means. By embracing "women-led development," India's presidency paves the way for a transformative journey with myriad opportunities. Gender transformative digital public infrastructure is poised to accelerate an inclusive digital transformation, empowering women to manage their resources and make independent financial decisions.

India has achieved remarkable progress in promoting digital inclusion. Since 2011, the country has made significant strides, doubling bank account ownership to help close gender and income gaps. Digital India, the government's flagship program aimed at transforming the country into a digitally empowered society and knowledge economy, has been instrumental in creating digital public infrastructure that benefits marginalized groups. Also called Digital Stack, India's digital public infrastructure comprises digital biometric program Aadhaar, instant payment system Unified Payments Interface (UPI), and online document storage facility DigiLocker. Additional transformative initiatives include digital literacy scheme PMGDISHA and financial inclusion initiative Jan Dhan Yojana. These advancements have increased adult transaction account ownership from a mere quarter in 2008 to an impressive 80% today. With over 90% of the population possessing an Aadhaar ID and 140 million using DigiLocker, India is well placed for other applications. The statistics are telling: monthly UPI transactions surpass 5 billion and Jan Dhan has opened a staggering 400.5 million bank accounts.

Addressing gender disparities

However, United Nations Women's research sheds light on critical areas that require focused action, as it reveals persistent gender disparities in power and decision-making. While digital financial inclusion is vital, gender disparities still exist in women's access to digital financial services and their comprehensive utilization. It is crucial that key public and private sector actors promote digital financial services among women, provide them with necessary information for informed financial decisions, ensure their protection as customers, and enable their active engagement with these accounts. About 1 billion women face barriers to formal financial services, including limited access to identification documents, mobile phones, digital skills, and financial capability.

Digital inclusion for women holds priority in international frameworks such as the Beijing Declaration and UN Declaration on its 75th anniversary. The G20 High-Level Principles for Digital Financial Inclusion and the report on Advancing Women's Digital Financial Inclusion by the G20's Global Partnership for Financial Inclusion emphasize its significance. The 10-point action plan for financial equality championed by the Better Than Cash Alliance, UN Women, UN Capital Development Fund, the World Bank, and Women's World Banking amplifies this cause. Finance Minister Nirmala Sitharaman has launched the UN Principles for Responsible Digital Payments, solidifying India's commitment to women's economic participation through digital financial inclusion. To enhance progress, governments can draw inspiration from three key factors.

First, enhancing cooperation between different government bodies can promote gender-sensitive financial initiatives and implement targeted steps for financially excluded women. In India, coordinated policy action by the ministries of finance and women and child development are needed.

Second, guidelines should assist governments in collecting gender-disaggregated data, essential for designing policies that advance women's financial equality. The Reserve Bank of India is promoting the collection and publication of such data, a valuable step toward gaining insight into women's economic status and informing the development of policies and products to meet their specific needs.

Third, governments must incentivize financial service providers to prioritize women customers in diverse segments. This includes rural women, those in poverty or affected by climate events, elderly women, tribal women, and more. Training, support for female entrepreneurship, user-friendly interfaces in preferred languages and an enabling social environment are crucial in this endeavor.

Digital revolution

The Knowledge and Experience Exchange Programme in Hyderabad earlier this year offered a platform for policy ideas. Organized by India in collaboration with the UN-based Better Than Cash Alliance, it showcased India's commitment to women-led development. Success stories from Bangladesh, the Philippines, Rwanda, Colombia, and others fuel global efforts for a digital revolution in favor of women and the underprivileged. India's journey toward an inclusive digital economy could shine as an example.

While global leaders have been discussing the matter of financial inclusion at various high-level forums, we find ourselves at a crucial crossroads.

Led by India, the G20 currently has an opportunity to champion gender equality and create a future where no woman is left behind. Let us seize this moment and be a beacon of hope as we forge a sustainable, just, and equal world. The time for this is now and the world is watching.

This article was first published by Mint on 26 June 2023. 

Prerna Saxena headshot.Prerna Saxena
Head of Asia–Pacific, Better Than Cash Alliance

Prerna Saxena is responsible for managing Better than Cash Alliance's initiatives across Asia and leading the Alliance’s work on digital public infrastructure. She brings with her over 2 decades of extensive experience in promoting digital financial inclusion, particularly for underserved women and micro enterprises. The Alliance is a United Nations-based partnership of governments, companies, and international organizations that accelerates the transition from cash to responsible digital payments to help achieve the Sustainable Development Goals.

Saxena leads the Alliance’s engagement with India’s G20 Presidency and contributes to G20 Global Partnership for Financial Inclusion (GPFI). She is a member of the B20 Digital Transformation Taskforce and G20 Empower Taskforce on Financial Inclusion and Business Acceleration. She has also served as senior advisor to India's Ministry of Finance for G20 GPFI fintech and digital economy-related matters.

Kanta Singh heashot.Kanta Singh 
Deputy Country Representative, UN Women India

Kanta Singh is a development professional with over 20 years of multicultural experience. Core competencies include program management, resource mobilization, advocacy, developing multi-stakeholder partnerships, and capacity-building on gender issues and broader human rights.

She is responsible for managing all the programs of UN Women India while coordinating with regional office and global headquarters. She provides policy advice to central and state governments and manages teams and financial resources.  

Better than cash alliance logo.