In the wake of the coronavirus disease (COVID-19) pandemic, digital transactions from governments to citizens nearly tripled in 2020. When implemented responsibly, digital payments are swifter, safer, and more transparent than cash.

The UN Principles for Responsible Digital Payments sets out guidelines for governments, companies, and international organizations to ensure digital payments meet people's needs, while protecting the most vulnerable.

The principles are developed by the UN-based Better Than Cash Alliance, which is a partnership of governments, companies, and international organizations that accelerates the transition from cash to responsible digital payments to advance the Sustainable Development Goals.

Contents

Introduction
The Principles
    Principle 1: Treat users fairly
    Principle 2: Ensure funds are protected and accessible
    Principle 3: Prioritize women
    Principle 4: Safeguard client data
    Principle 5: Design for individuals
    Principle 6: Be transparent, particularly on pricing
    Principle 7: Provide user choice through interoperability
    Principle 8: Make recourse clear, quick, and responsive
    Principle 9: Champion value chain accountability

Published in October 2021.
Source: Better Than Cash Alliance

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